Learn How to Answer Questions and Design and Deliver Information Effectively
Little or No Preparation Time
Our Core Programs:
Information Navigation
and
The Power of Body Language
Please contact us for details. The program lengths, agendas, objectives and delivery options can be customized to meet your needs.
Information Navigation
6 Hour to 2-Day Workshops - On-site and Virtual Options
Our core program.
This workshop is unique.
You will learn key, essential and "foundational" skills for communicating clearly in daily business interactions - with a focus on answering questions effectively.
Objectives include learning:
- a navigation system in the mind for organizing information quickly
- key nonverbal and verbal technique to connect and persuade
- how long to answer - the "rate of believability" response time
- a step-by-step method for answering questions effectively under pressure
- how and why managing the first 5 - 10 seconds in any interaction is critical
- how many points to make at one time
- 4 brain patterns (and combinations of) to engage and persuade a listener
- the power, persuasion and necessity of providing framing and context to answers and information
- how "chunking" information will create memory for an audience or listener
- how to start, transition and end communication
- active listening techniques to clarify questions, to connect with others and to give yourself time to think
- tools on how to adjust your content for different audiences
- how to spot deceit in others. Tips from FBI and CIA negotiators and interrogators
- how to design a clear, concise, 3-5 minute briefing or update quickly and effectively
- how many of the tools in this workshop can be used in multiple business communication settings like conversations and writing
Your answering technique is being assessed on a subconscious and conscious level by your listener.
Learn what to do with your body language - and how to say it - when answering questions that have impact on your business.
The Power of Body Language
Day 2 of Information Navigation or a 1-Day
Stand-Alone Delivery
An essential workshop for formal presenters.
Learn the latest nonverbal and verbal technique.
It's a *great add-on to Information Navigation core training , or a workshop that can be delivered on its own. We recommend a small group size for plenty of practice and feedback.
Delivered on its own, objectives include learning:
- making YOU the focus of the presentation - not your slides or handouts
- how to present with confidence, authority, and persuasion
- effective time management
- how to design and present effectively without notes
- stress reduction tips and techniques
- the critical aspects of transitioning, separating and framing key sections of presentations
- how to practice and rehearse effectively (not through memorization)
- effective voice pitch, variety and pace
- what to do and NOT to do with your eye contact, gestures and stance
- how to ease into a presentation and why it's so important to do so
- key tools and techniques to support, edit and highlight content
- the "data points of persuasion," that connect with and persuade audiences on a conscious and subconscious level
* If delivered as Day 2 (an add-on after learning Information Navigation skills, tools and techniques), objectives also include:
- reviewing and practicing the steps and skills learned on Day 1
- learning how the skills and tools learned for answering questions on Day 1, can be developed and adjusted for formal presentation delivery
- deck slide management (when to use/not use) and general design
"Body language and tone of voice - not words - are our most powerful assessment tools"
Christopher Voss / FBI Negotiator
Shorter Learning Sessions
Great for learning or enhancing a specific skill set when your training time is limited
45/60/90 and 120-minute training workshops. Designed for small groups or private coaching.
Topics include learning:
- introductory skills and tools to answer questions effectively with little or no preparation time
- active listening techniques to engage a listener, and to give yourself time to think before responding to a question
- voice adjustments to enhance your clarity, connection and persuasion
- how to quickly design and deliver a short business briefing or update effectively
- tips on body language -- how to spot deceit in others
- tips on body language -- how to send messages of trust, confidence and persuasion when speaking
- answering questions for the media effectively
- how to manage your stress or nervousness
- 4 natural brain patterns that connect with and persuade others
- more powerful and marketable words to use
- editorial and speaking "support" tools like audience involvement techniques, creating analogies, using examples and telling stories etc.
- how to manage your slide deck more effectively (when to show/not show a slide)
- tips on the color of clothes to wear, using equipment more effectively, or what to do in the first 5 - 10 seconds -- the list is endless
We can come to your office and deliver multiple short coaching sessions or you can learn virtually -- whatever you need.
Contact us to discuss your objectives and learning time guidelines. We'll be able to accommodate your need.
Keynotes and Lectures
If you would like a lecture or keynote delivered for a conference or learning session, let us know!
Virtual or on-site.
Contact us:
We can design and deliver a 15-45 minute session customized to meet your needs.
We also offer pre-designed lectures with topics and skills applicable to everybody.
Currently we have two 60-minute lectures available:
"How to Answer Questions Effectively"
Tools, Tips and Skills You Can Instantly Use
"Brain Patterns"
Four Ways to Organize Information that will Persuade Your Listener
"L2: The Look and Listen Model"
Detecting deceit, stress, and believability - the commonalities between FBI interviews and presenting information in the business world
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